Returns & Exchange Policy
Last updated: [DD Month 2026]
At Nude & Bare, we want you to love how your essentials fit and feel. Because intimate wear is a personal hygiene product, our return and exchange rules are designed to keep every piece safe and fresh for every customer. Please read this policy before placing your order.
1. Size exchange (bras only)
If your bra does not fit, you can exchange it for a different size or shade of the same style.
- Request the exchange within 7 days of delivery.
- The bra must be unworn, unwashed and unaltered, with all original tags, labels and packaging intact.
- Please try the bra on over your own undergarments, as you would in a store trial room.
- Your first size exchange on each order is free. We arrange a reverse pickup where available.
- Exchanges depend on stock. If your new size or shade is unavailable, we will offer another style or a refund to your original payment method.
2. Items that cannot be returned or exchanged
For hygiene reasons, the following cannot be returned or exchanged unless they arrive damaged, defective or incorrect (see Section 3):
- Panties and briefs of all styles, including multi-packs
- Any product whose hygiene liner, seal or packaging has been removed or tampered with
- Products that have been worn, washed, altered or damaged after delivery
- Products bought during clearance or final-sale events, if marked “Final sale” on the product page
- Free gifts and promotional items
3. Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered (wrong size, shade or product), we will make it right at no cost to you.
- Contact us within 48 hours of delivery.
- Share your order number and clear photos of the product, tags and packaging. An unboxing video helps us resolve your request faster.
- Once we verify the issue, we will send you a free replacement. If a replacement is not available, you get a full refund.
- This applies to all products, including panties.
4. How to request an exchange or report an issue
- Email us at [support@yourdomain.com] or WhatsApp [+91 XXXXX XXXXX].
- Include your order number, the item(s), the reason, and the size or shade you want in exchange. For damaged, defective or wrong items, add photos.
- We will reply within [1–2] business days and confirm your request.
- Our courier partner will pick up the item from your address, usually within [2–4] business days. Please pack it securely in its original packaging with all tags attached.
- If reverse pickup is not available at your pincode, we will share our return address. You can then ship the item yourself, and we will reimburse standard courier charges up to ₹[100] for eligible exchanges.
5. Quality check
Every returned item goes through a quality check when it reaches us. If an item does not meet the conditions in this policy, for example it has been worn, washed, or is missing tags, we cannot accept it. In that case we will ship it back to you.
6. Refunds
Refunds apply to damaged, defective or wrong items, or when an exchange is not possible.
- Refunds are processed within [5–7] business days after the item passes our quality check.
- Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method. Your bank may take a few extra days to show the amount.
- Cash on Delivery orders: refunded to your bank account or UPI ID. We will ask for these details over email. We never ask for your OTP, PIN or card details.
- Shipping charges paid at checkout are refunded only when the item was damaged, defective or incorrect.
- You will receive an email once your refund is issued.
7. Order cancellation
- You can cancel your order before it is shipped by emailing or WhatsApping us with your order number. Prepaid orders cancelled before dispatch get a full refund.
- Once your order has been shipped, it cannot be cancelled.
- For Cash on Delivery orders, please do not refuse delivery without a reason. Repeated refused deliveries may lead to COD being unavailable on future orders.
8. Contact us
Nude & Bare
Email: [support@yourdomain.com]
Phone / WhatsApp: [+91 XXXXX XXXXX]
Support hours: [Monday to Saturday, 10 am – 6 pm]
Address: [Registered business address]
9. Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer for any complaint:
Name: [Full name]
Email: [grievance@yourdomain.com]
Phone: [+91 XXXXX XXXXX]
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
Nude & Bare may update this policy from time to time. The version on this page at the time of your order applies to that order.